56703: Acronis True Image 2016 on Windows: Files Larger than 4GB in Acronis Archive Cannot Be Browsed or Copied

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Last update: 24-04-2020

Symptoms

  1. You have large files (4GB or more in size) archived in Acronis Cloud. See Acronis True Image: Archiving
  2. You open Acronis Archive drive in Windows Explorer.
  3. You cannot open or copy these files to your computer.

Cause

Limitation of the product.

Solution

The issue has been fixed in Update 1 (build 6027), please update to the latest build.

As workaround, you can use Web restore to download the files:

  1. On the Archiving tab click Open in web browser.
  2. Select the files and click Recover my data now.