56685: Acronis True Image 2016 on Mac: Files Larger than 2GB in Acronis Archive Cannot Be Browsed or Copied

use Google Translate

Last update: 24-04-2020


  1. You have large files (2GB or more in size) archived in Acronis Cloud. See Acronis True Image Cloud: Archiving.
  2. You open Acronis Archive drive in Finder.
  3. You cannot open or copy these files to your Mac.


Limitation of the product.


The issue has been fixed in Update 1 (build 6027), please update to the latest build.

As workaround, you can use Web restore to download the files:

  1. On the Archiving tab click Open in web browser.
  2. Select the files and click Recover my data now.