56655: Acronis Cyber Protect Home Office, Acronis True Image 2017-2021: Creating an MS Installer Log

Last update: 10-03-2023

If there is an issue with installation of Acronis True Image, it is useful to create an installation log and send it along with your request for support.

NOTE: all installation logs are also automatically stored in \ProgramData\Acronis\TrueImageHome\Logs and will be included into system report gathered in Windows, see Acronis System Report.

If the error message does not contain link to save the error log, please look for the log in the temp folder:

  1. Open Windows Explorer.
  2. Navigate to %temp%:
  3. In the search box, type in "Acronis":
  4. Select any file named "Acronis<...>.msi.txt" of the last installation attempt by its Date modified:
  5. Open file location.

  6. Send all the logs from the folder to Acronis Customer Central with a description of the issue. 
    If you found more than one set of installation logs in step 4 (note several similarly looking AcronisCyberProtectHomeOffice.msi.txt and AcronisDrivers.msi.txt files in the screenshot in step 4), please make sure to check and include all such folders.
  7. Alternatively, you can also take a look at the log to see if this is a known issue. See Analyzing Installation Logs of Acronis Products Based on MSI Technology