56508: Acronis Backup Advanced 11.7/11.5: Acronis Storage Node or Managed Machine Service Crash or Stop With "database disk image is malformed" Error in Logs

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Operating Systems: 

Symptoms

Acronis Storage Node Service or Managed Machine Service crash. In event Logs view on Acronis Management Server or in

\Acronis\BackupAndRecovery\ASN\Logs

 

files on the machine with Storage Node or in 

\Acronis\BackupAndRecovery\MMS\Logs

files on the machine with Acronis Agent this error is reported:

"database disk image is malformed"

Cause

In case of errors on ASN machine DML database asn_dml_objects.db3 on ASN is corrupted.

In case of errors on Agent machine DML database \Acronis\BackupAndRecovery\MMSData\DML\F4CEEE47-042C-4828-95A0-DE44EC267A28.db3 is corrupted.

Solution

1. Stop Acronis Storage Node Service/Managed Machine Service if it is started.

2. Rename the folder:

  • Windows XP/2003: %ALLUSERSPROFILE%\Application Data\Acronis\BackupAndRecovery\ASN\DmlDatabase
  • Windows Vista/2008/7/2012/8/8.1: %ProgramData%\Acronis\BackupAndRecovery\ASN\DmlDatabase

or

  • Windows XP/2003: %ALLUSERSPROFILE%\Application Data\Acronis\BackupAndRecovery\MMSData\DML
  • Windows Vista/2008/7/2012/8/8.1/10: %ProgramData%\Acronis\BackupAndRecovery\MMSData\DML

3. Start Acronis Storage Node Service\Managed Machine Service.

The issue should be resolved this way. You can delete the old DML database after that.

More information

Please contact Acronis Customer Central if you need assistance.

 

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