56484: Acronis Backup for VMware 9: Not All Files Are Downloaded in a zip-Archive If Data Deduplication Was Enabled for the Source Volume

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This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect 9)

Symptoms

  1. You back up a virtual machine where data deduplication is enabled for the source volume.
  2. You try to recover a file from a recovery point as a *.zip archive by clicking "Download as *.zip" button.
  3. You open the saved *.zip archive to see its content.
  4. Not all files are downloaded and saved to the *.ZIP archive. The following warning is registered in logs:

Failed to add file 'E:\da-DK\windows.ui.xaml.dll.mui' to archive.
Additional info:
--------------------
Error code: 10
Module: 448
LineInfo: 491fba4e04c6754
Fields:
Message: Failed to add file 'E:\da-DK\windows.ui.xaml.dll.mui' to archive.
--------------------
Error code: 33
Module: 4
LineInfo: 491fba4e04c6755
Fields:
Message: Unsupported file type.
--------------------

Cause

Issue in the product.

Solution

Our development team is working on the issue. Please use "Extract to..." button while revovering files.