56424: Acronis Cyber Protect Cloud: manual uninstallation

Last update: Tue, 2020-04-14 14:18

Windows

Generally, you can uninstall Agents for Windows using Programs and Features of the Control panel.

Alternatively, you can uninstall agents using this script:

  1. Download the script and unpack it.
  2. Run the runme.bat script.
    Please note that uninstallation script uses PowerShell. Make sure that PowerShell execution policy is set for the user performing uninstallation.

Another way is to uninstall agents by running MsiExec.exe with the respective parameter:

  1. Open the Windows registry: Start -> Search -> regedit.exe
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
  3. Search for "Acronis":
  4. Once found, go to the InstallProperties key and note the value of the UninstallString:
  5. Open the Command prompt: Start -> Search -> cmd.exe
  6. Type in the value you have noted from the UninstallString and add “/quiet” parameter:
    MsiExec.exe /X{GUID} /quiet

This command can be used to uninstall a particular build from any machine. The GUID changes when a new build of the agent is released and installed.

Linux

Open Terminal and execute:
/usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall -a

Mac

Version 9.0:

Use Uninstall application which is available with the product.

The app is GUI-based and can be found in 2 places:

  1. In the original installer DMG: the file is called Uninstall.app and can be executed by clicking on the "Recycle bin" icon in DMG.
  2. In installed product itself: "/Library/Application Support/BackupClient/Acronis/Backup Agent Uninstall.app"

App can be also be executed in unattended mode without showing the GUI, by running this command in Terminal:
sudo "/Library/Application Support/BackupClient/Acronis/Backup Agent Uninstall.app/Contents/MacOS/AgentUninstall" --confirm

Version 8.0 or older:

Open Terminal and execute:
/Library/Application Support/BackupClient/Acronis/BackupAndRecovery/uninstall.sh

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