56178: Acronis Backup Advanced 11.7/11.5: Tape Inventory Fails with "Failed to inventory the library"

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Applies to: 

Last update: 04-09-2019

Symptoms

Tape inventory fails with error:

Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : storage_server_vsa64_38774
Message: Command 'Full inventory' has failed.
--------------------
Error code: 2
Module: 336
LineInfo: e2f3e31de6156f7e
Fields: $module : arsm_service_vs_38774
Message: Failed to perform full inventorying.
--------------------
Error code: 75
Module: 336
LineInfo: 6fe46ca646c74262
Fields: $module : arsm_service_vs_38774
Message: Failed to inventory the library.

and event code 0x0135003D+0x01500002+0x0150004B

Solution

The problem requires investigation. Please collect Acronis System Report and contact Acronis Support with reference to this article.