This article applies to:

• All Acronis products

Symptoms

Acronis Bootable Media does not detect OCZ RevoDrive 350.

Cause

Acronis Bootable Media does not support OCZ RevoDrive 350. The reason is that this is not an open-source driver.

Solution

Companies are legally prohibited to include proprietary drivers into their products, thus we cannot add the drivers into Acronis bootable media.

Use these workarounds for the issue that allow Acronis products to work with unsupported hardware.

If you have Acronis True Image:

Create a WinPE-based bootable media and add drivers for your device.

If you have Acronis Backup:

1. Contact Acronis Support and request a custom bootable media.
2. Build your own custom bootable media as described in How to Update Acronis Bootable Media with Closed-Source Kernel Modules.
3. Use WinPE or BartPE media with the Acronis plug-in, and inject the drivers for the array to the media: see Using Acronis Media Builder to Build WinPE with Acronis Plug-In.