56148: Acronis Backup 11.5: Backup of Hyper-V VMs Fails when Media Components Are Selected in Backup Options

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Operating Systems: 

Symptoms

  1. You back up Hyper-V virtual machines.
  2. In backup options, you select to place bootable components on the media along with the backup.
  3. Backup fails with error:

Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields:  $module : agent_protection_addon_vs_43916
Message: Failed to execute the command.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fddf
Fields:  $module : disk_bundle_vs_43916
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fe21
Fields:  $module : disk_bundle_vs_43916
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe7f
Fields:  $module : disk_bundle_vs_43916
Message: Failed to back up virtual machine 'New Virtual Machine'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2f9
Fields:  $module : disk_bundle_vs_43916
Message: Failed to prepare for backing up.
--------------------
Error code: 65
Module: 149
LineInfo: 15b308bfdeeebf2
Fields:  $module : disk_bundle_vs_43916
Message: Media components cannot be found.
--------------------

Solution

Install agent and bootable components into the guest operating system of the virtual machines.

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