56046: Acronis Backup Cloud: Backup Fails with "Cannot resolve host. Check your Internet connection."

Translate to:

Applies to:

Symptoms

Backup fails with:

Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_179
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields: $module : disk_bundle_vs_179
Message: Failed to commit operations.
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d8
Fields: $module : disk_bundle_vs_179
Message: Write error.
--------------------
Error code: 1
Module: 515
LineInfo: c60518a81c30a02b
Fields: $module : disk_bundle_vs_179
Message: Cannot resolve host '<hostname>.acronis.com'. Check your Internet connection.

Cause

Internet connection was interrupted and not available while the software reattempted the backup (reattempts are set by default in the product design).

Solution

Check the internet connection. Make sure you can open Acronis Backup Cloud web console. Please contact your internet provider when experiencing internet connection issues.

More information

Disk-level backups of both Windows and Linux machines will resume data upload when backup plan runs the next time:

  • data, which was transferred during the 1st attempt and remained unchanged, will not be transferred again;
  • data, which was transferred during the 1st attempt, but was changed before the 2nd attempt, will be backed up anew;
  • data, which was not transferred during the 1st attempt, will be backed up during the 2nd attempt.

The resulting backup will hold system state to the time of the 2nd attempt.

Tags: 

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
5 + 15 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.