56031: Acronis Backup Cloud: Windows Explorer Cannot Open File-Level Backup of a Mac

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Applies to:

Symptoms

  1. On a Mac, you create file-level backup of some folders.
  2. You download the archive to a Windows machine.
  3. You try to open the archive.
  4. Error appears:
    Windows cannot open the folder.
    The Compressed (zipped) Folder <path> is invalid.

Cause

Windows Explorer cannot extract a folder from the backup created on a Mac.

Solution

Use a third-party archiver (e.g. 7-Zip) to work with the archive.

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