55944: (Fixed) Acronis Backup Cloud / Acronis Backup Service: Installation Fails with "Enable outgoing connections to the following ports: https://baas.acronis.com:443"

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Symptoms

  1. You install Backup Client.
  2. You specify your Backup account credentials.
  3. Installation fails with:
    Enable outgoing connections to the following ports:
    https://baas.acronis.com:443

Cause

The issue might have one of these root causes:

  1. You have specified your Acronis account credentials, not Backup account credentials.
  2. Your Acronis account and Backup account credentials match, you have specified e-mail instead of username.

Solution

The error message has been improved and explicitly states the Backup account credentials should be used.

Please specify Backup account credentials (username and password). You can check the username in Backup management console:

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