55914: Acronis Backup Service: Registering Licenses Fails

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One account can contain one Starter Pack and unlimited number of device licenses or storage licenses

Introduction

To start using Acronis Backup Service first register the Starter Pack license (Server or Workstation), followed by additional storage packs and/or agent packs. Please keep in mind the following limitations:

  • Only one Starter Pack of each type can be registered on an account. You can register one Starter Pack - Server and one Starter Pack - Workstation to your account.
  • Devices - Server and Devices - Virtual Machine can only be used with Starter Pack - Server license. Devices - Workstation can be used with Starter Pack - Workstation or with Starter Pack - Server.

Solution

When registering a license for Acronis Backup Service, you may get one of the followinge errors. See Solution column for instructions how to proceed in a particular case.

License Error Solution
Acronis Backup Service – Starter Pack – Server Server Starter Pack registration unsuccessful. The registration of your key failed, because there is already a Starter Pack for Server registered for your account. In order to increase capacity, please provide Cloud Storage keys. For more Server or Virtual Machine licenses, please provide Devices – Server or Devices – Virtual Machine keys. For more information please contact your Acronis software provider.  Only one Starter Pack - Server can be registered on an account. Create new account (s) to register more Starter Pack - Server license(s)
Acronis Backup Service – Starter Pack – Workstation Workstation Starter Pack registration unsuccessful. The registration of your key failed, because here is already a Starter Pack for Workstation registered for your account. In order to increase capacity, please provide Cloud Storage keys. For more workstation licenses, please provide Devices – Workstation keys. For more information please contact your Acronis software provider. Only one Starter Pack - Workstation can be registered on an account. Create new account (s) to register more Starter Pack - Workstation license(s)
 Acronis Backup Service - Cloud Storage (any) Cloud Storage registration unsuccessful. The registration of your key failed. In order to register Cloud Storage, At least one Starter Pack (either for Workstation or Server) is required. Please register this key first. For more information please contact your Acronis software provider.  Register Starter Pack license first, then proceed with registering stopage packs
Acronis Backup Service – Devices – Server 1x Server license registration unsuccessful. The registration of your key failed. In order to register a Server license, The Starter Pack - Server is required. Please register this key first.For more information please contact your Acronis software provider.  Register Starter Pack - Server first, then proceed with registering additional devices.
Acronis Backup Service – Devices – Virtual Machine 1x

Virtual Machine license registration unsuccessful.The registration of your key failed. In order to register a Virtual Machine license, The Starter Pack - Server is required. Please register this key first. For more information please contact your Acronis software provider.

 Register Starter Pack - Server first, then proceed with registering additional devices. 
Acronis Backup Service – Devices – Workstation 5x Workstation license registration unsuccessful. The registration of your key failed. In order to register a Workstation license, The Starter Pack – Workstation is required. Please register this key first. For more information please contact your Acronis software provider.  Register Starter Pack - Workstation or Starter Pack - Server, then proceed with registering additional devices.

More information

See also Acronis Backup Service: Licensing

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