55718: Acronis Mobility: finding product license key

Last update: 17-03-2023

This article applies to:

  • Acronis Cyber Files
  • Acronis Files Connect (formerly ExtremeZ-IP)
  • Acronis MassTransit

Product license keys, also referred to as serial numbers, are provided in a license certificate PDF or license.txt file by the Acronis Order Fulfillment team to customer purchasing contacts by email and are not available through the Acronis Customer Support portal or the Mobility Technical Support channel. Customers are encouraged to treat these keys like any other vital business information and make sure they keep a copy in a safe place.

We provide the steps below for locating these keys in the installed products.

Acronis Cyber Files

Open the administrator side of the web-console and go to Server Administration -> Licensing:

Acronis Files Connect

The product license key is available in the registry at 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Group Logic, Inc.\ExtremeZ-IP\7.0\SN7



Open the MassTransit Administrator, select the File drop down menu and go to Server Information -> Licensed To section: