55244: Acronis Backup Cloud: Registering Backup Client Manually

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    Symptoms

    You have successfully installed a Backup Client, but registration failed and machine does not appear in Backup Management Console.

    Or you need to re-register a client machine to another Backup Account.

    Solution

    (!) IMPORTANT: This method is NOT supported for registration of Agent for VMware (Windows)

    Use this method to manually register a Backup Client.

    Use quotation marks, if your password contains special characters or spaces.

    Windows OS

    1. Open Command prompt and navigate to C:\Program Files\BackupClient\BackupAndRecovery:
      cd "C:\Program Files\BackupClient\BackupAndRecovery"
    2. Issue this command to register the client machine:
      register_msp_mms.exe register https://cloud.acronis.com <account> <password>

    Linux OS

    1. Open terminal as root user

    2. Type in the following command to register the agent:
      /usr/lib/Acronis/BackupAndRecovery/AmsRegisterHelper register https://cloud.acronis.com <username> <password>

    OS X

    1. Open terminal.
    2. Execute:
      sudo -u root "/Library/Application Support/BackupClient/Acronis/BackupAndRecovery/AmsRegisterHelper" register https://cloud.acronis.com <login> <password>

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