55244: Acronis Backup Cloud: Registering Backup Client Manually

use Google Translate

    Symptoms

    You have successfully installed a Backup Client, but registration failed and machine does not appear in Backup Management Console.

    Or you need to re-register a client machine to another Backup Account.

    Solution

    (!) IMPORTANT: This method is NOT supported for registration of Agent for VMware (Windows)

    Use this method to manually register a Backup Client.

    Use quotation marks, if your password contains special characters or spaces.

    Windows OS

    Acronis Backup Cloud 7.7 (current version)

    1. Open Command prompt and navigate to C:\Program Files\BackupClient:
      cd "%ProgramFiles%\BackupClient\RegisterAgentTool"
    2. Issue this command to register the client machine:
      register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u
      <account> -p <password>

    Acronis Backup Cloud 7.5 or older

    1. Open Command prompt and navigate to C:\Program Files\BackupClient\BackupAndRecovery:
      cd "%ProgramFiles%\BackupClient\BackupAndRecovery"
    2. Issue this command to register the client machine:
      register_msp_mms.exe register https://cloud.acronis.com <account> <password>

    Linux OS

    Acronis Backup Cloud 7.7 (current version)

    1. Open terminal as root user.
    2. Type in the following command to register the agent:
      /usr/lib/Acronis/RegisterAgentTool/RegisterAgent -
      o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

    Acronis Backup Cloud 7.5 or older

    1. Open terminal as root user.
    2. Type in the following command to register the agent:
      /usr/lib/Acronis/BackupAndRecovery/AmsRegisterHelper register https://cloud.acronis.com <username> <password>

    OS X

    Acronis Backup Cloud 7.7 (current version)

    1. Open terminal.
    2. Execute:
      sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

    Acronis Backup Cloud 7.5 or older

    1. Open terminal.
    2. Execute:
      sudo "/Library/Application Support/BackupClient/Acronis/BackupAndRecovery/AmsRegisterHelper" register https://cloud.acronis.com <login> <password>

    Troubleshooting

    Your password contains special characters, and you receive this error while providing correct credentials:

    1. Encode the password into base64 format: https://www.base64encode.org/
    2. Specify the encoded password using the -base64 (for version 7.5) and -b or --base64 (for version 7.7) parameter. For a Windows agent, it would be:

    Tags: 

    You are reporting a typo in the following text:
    Simply click the "Send typo report" button to complete the report. You can also include a comment.
    CAPTCHA
    This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
    1 + 12 =
    Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.