55076: Acronis Backup 11.7/11.5: Cataloging fails with "SQLite database file is likely to be corrupted. The database will be re-created."

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Symptoms

Backup cataloging fails with error:

Error code: 9
Module: 388
LineInfo: a204e03682620f83
Fields: $module : asn_gtob_indexer_commands_addon_vsa64_39029
Message: SQLite database file 'PATH_TO_DB_FILE' is likely to be corrupted. The database will be re-created. 

and event code 0x000304310x0135003D+0x01840002+0x01840009

Cause

Acronis uses SQLite databases for cataloging. The database file is corrupted, therefore SQLite is not able to open it. This can happen when the catalog file was closed in an abnormal way preventing safe completion of changes.

Solution 1

Delete the catalog file specified in the error message. Catalog will be recreated on the next attempt.

 

If the catalog file is corrupted on the Agent machine and the backups are going to a network share please also delete the catalog folder on the network share otherwise the corrupted catalog will be copied from this share to the Agent machine. Steps will be as follows:

  1. Stop Managed Machine Service: Start -> in search, type services.msc and press Enter -> locate Acronis Managed Machine Service and click Stop service.
  2. On the network share, open the folder with backups (backup destination). Delete the catalog folder.
  3. Delete the catalog folder on the Agent machine.
  4. Start Managed Machine Service: Start -> in search, type services.msc and press Enter -> locate Acronis Managed Machine Service and click Start service.
  5. Start the cataloging process.

Solution 2

If above solution did not help (and you have checked that you have followed them precisely), you may suspect that the root of the issue is deeper – you may suspect corruption on file system level. The reason for such a corruption can be very different. We recommend to use the chkdsk utility to check drive's health state:

  1. Stop Managed Machine Service;
  2. Remove bad catalog from its location.
  3. Start command prompt in elevated mode (Run as administrator) and run chkdsk /r /f command for the particular volume where the catalog is located (see chkdsk documentation for more details). Note that you may need to reboot your system if affected volume is in use.
  4. Run the backup or manual cataloging; the issue should be resolved.

If the catalog is located on Acronis Secure Zone, and you cannot open it from Windows Explorer, do the following:

  1. Stop Managed Machine Service.
  2. Start command prompt in elevated mode (Run as administrator) and start DISKPART (type diskpart and hit Enter).
  3. Issue command:
    list disk
    It will list all disk in the system.
  4. Issue command:
    select disk <n>
    where <n> is the number of the disk where Acronis Secure Zone is created, you may check it by going Computer -> Manage -> Disk Management, if you are not sure.
  5. Issue command:
    list partition
    It will list all partitions located on the disk.
  6. Issue command:
    select partition <n>
    where <n> is the number of Acronis Secure Zone partition.
  7. Issue command: set id=0c
    The partition will now accessible from Windows.
  8. Exit DISKPART.
  9. Remove bad catalog from its location.
  10. Run chkdsk /r /f for this partition.
  11. Start DISKPART once again and select the partition where Acronis Secure Zone is located.
  12. Issue command:
    set id=BC
  13. Exit DISKPART.
  14. Run backup or manual cataloging, the issue should be resolved.

 

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