Symptoms

An operation of Acronis software fails with error:

Error code: 1
Module: 309
LineInfo: 7564da35b0f1eaf8
Fields:  $module : mms_vs
Message: The activity state has been repaired after unexpected failure. The server might terminate abnormally.

Cause

The software had a crash or the backup process was interrupted unexpectedly, for example, by a reboot.

Solution

First of all make sure you are using the latest build of the software. The latest update addresses known issues and updating can solve the problem. Here is how you can check the currently installed build. To verify whether it is the latest build, click Help - Check for updates or check the Latest build of the product on the Product Updates page. Install the newer build, see Installation of the latest update of an Acronis product.

If the problem still persist with the newest build, we need to investigate the issue. Collect information listed in this article (this information is necessary to determine the root cause of your issue) and contact Acronis Support.