Symptoms
E-mail notification sending fails with the following error:
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_vs_39029
Message: Command 'Sending e-mail' has failed.
--------------------
Error code: 32
Module: 335
LineInfo: da7e497cf4160e20
Fields: $module : email_commands_addon_vs_39029
Message: Failed to send the message from '' to 'user@domain.com' (SMTP 'name/ip-address:25').
--------------------
Error code: 22
Module: 335
LineInfo: da7e497cf4160e04
Fields: response : 503 5.5.1 Error: authentication not enabled, servertime=Dec 18 14:44:07, client=<ip-address>
, $module : email_commands_addon_vs_39029
Message: SMTP authentication failed.
Cause
User authentication is not enabled on your SMTP server.
Solution
Leave the User name and Password fileds blank when configuring e-mail notifications in the backup plan.
Should the problem persist, check the prerequisites and follow the further troubleshooting steps described here.
To learn more about e-mail notifications, click here.
Contact Acronis Support, if you have any questions or need assistance.