This article applies to:

• Acronis Backup for VMware 9 (Acronis vmProtect 9)

Symptoms

1. You back up a virtual machine with hardware version 10.
2. You recover the created backup.
3. Hardware version of the newly restored virtual machine is downgraded;

Cause

Issue in the product.

Solution

The issue has been fixed in Update 2 (build 10535) of Acronis Backup for VMware. Please update the product.

As workaround you can upgrade the hardware version manually, perform the following steps:

1. Launch VMware vSphere Client and connect it to the ESXi host where the virtual machine is located;
2. Go to "Virtual Machines" tab in the Inventory;
3. Right-click the virtual machine which HW version you would like to change;
4. From the drop-down menu, select "Upgrade Virtual Hardware" item;
5. Confirm the operation by clicking "Yes" button in the dialog box.