54938: Acronis Backup for VMware 9: Recovered machine hardware version is downgraded

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Applies to: 

Last update: 06-04-2016

This article applies to:

  • Acronis Backup for VMware 9 (Acronis vmProtect 9)

Symptoms

  1. You back up a virtual machine with hardware version 10.
  2. You recover the created backup.
  3. Hardware version of the newly restored virtual machine is downgraded;

Cause

Issue in the product.

Solution

The issue has been fixed in Update 2 (build 10535) of Acronis Backup for VMware. Please update the product.

As workaround you can upgrade the hardware version manually, perform the following steps:

      1. Launch VMware vSphere Client and connect it to the ESXi host where the virtual machine is located;
      2. Go to "Virtual Machines" tab in the Inventory;
      3. Right-click the virtual machine which HW version you would like to change;
      4. From the drop-down menu, select "Upgrade Virtual Hardware" item;
      5. Confirm the operation by clicking "Yes" button in the dialog box.