Troubelshoot tape usage issues
This article applies to:
- Acronis Backup Advanced
Introduction
Acronis Backup Advanced provides advanced capabilities in setting up tape storage and using it for backup and replication. Incorrect settings and usage may lead to unexpected results and problems. This article describes the Tape Management functionality, settings, contains correct and incorrect usage examples and provides troubleshooting steps for issue resolution.
Solution
Follow these steps to troubleshoot tape usage issues:
- Get familiar with Acronis Backup Advanced tape management and tape-related settings in the About part.
- Check for known issues in the Known issues part.
- Follow to Troubleshooting part to troubleshoot and resolve the issue.
*If you are experiencing issues detecting the tape device, please refer to KB article 45442: Acronis Backup Advanced: Troubleshooting Tape Detection Issues.
*If you are experiencing issues writing to or reading from tape device, please refer to KB article 46260: Acronis Backup Advanced: Troubleshooting Tape Read/Write Errors.
Title | Related to |
---|---|
27445: Acronis Backup & Recovery 11.5 and 11: Changing the TapeLocation Folder | Product usage |
21700: Acronis Backup 11.5: ARSM and Tray Monitor Are Always Installed in the Default Folder | Product usage |
Follow step-by-step instructions below to troubleshoot the issue.
Read following instructions to avoid lack of free tapes during backup and adjust you backup strategy accordingly.
1. Select the minimum retention period
If you want to keep backups at least for 1 week, the retention period will be 1 week. Set this period for retention rules in the backup plans.
Example: I choose the retention period of 2 weeks.
2. Identify the maximum number of versions that can fit on the given number of tapes
Create 1 full, 1 differential or 1 incremental backup for each machine or backup plan depending on what type of backup you are planning to use.
Calculate how many versions of full backups or diff/incr backups will fill on the given number of tapes.
Example: I have 2 servers, SRV1 full is 150GB, SRV1 increment is 10 GB, SRV2 full is 230GB, SRV2 increment is 15Gb. I use LTO4 with 800GB storage size. It can store 800/(150+230)=2 full versions or 800/(10+15)=32 incremental versions on 1 tape. I have 4 tapes, so I can have 8 full or 128 incremental backup versions.
3. Choose the number of backup versions for the selected retention period
One retention period contains at least 1 full backup and may contain 1 or more diff/incr backups.
Example: I need to create 1 full backup weekly and 1 incremental backup daily. So 1 retention period will contain 2 full and 12 incremental backups.
4. Calculate the mutual size of all backups for the selected retention period
Mutual size is calculated for all machines or backup plan sources.
Example: 2 full and 12 incremental backups are 1060GB.
5. Calculate the number of tapes required for 1 retention period (retention tape set)
All backups for one retention period must fit on the selected number of tapes.
If an option Use a separate tape set for each single machine or Always use a free tape is selected, the minimum number of tapes will be equal to the number of full backups.
If you specify more than 1 tape drive in the vault and run parallel backup to that vault, number of tapes can be more than required for that amount of data since tapes are used simultaneously.
Example: I don't need to split backups to different tapes, so I will calculate the whole tape space size. For 1 retention period (1060GB) I need 2 tapes.
6. Calculate the available number of retention tape sets
Divide the number of all available tapes by the number of tapes in one retention tape set.
Example: I have 4 tapes, and 2 tapes are required for 1 retention period. So I have 2 retention tape sets.
7. Calculate the number of retention periods that can be placed on one retention tape set (fully or partly)
If backups from the first retention period do not fill the tape completely, backups from next retention period will be placed to the same tapes until they are fully written.
If an option Always use a free tape is selected For each full backup is enabled in all backup plans, the number of retention periods is always 1.
Example: 2 tapes from 1 retention set will contain 1060GB from the first retention period and 470GB from the second retention period. So the number is 2.
8. Evaluate the results
The sum of number of retention periods on one retention tape set and the number of retention tape sets must not be less than 5, and each of them must not be less than 2. Then the retention will be performed without problems with 1 vault and 1 pool setup.
In case both number of retention periods on one retention tape set and the number of retention tape sets are equal 2, divide the tapes in 2 pools equally, create 1 vault for each pool and 2 sets of backup plans. Backup plans' schedules should alternate each retention period.
In case there are tapes for less than 2 retention tape sets, consider reducing number of backup versions to increase the number of retention tape sets. If this is not possible, move tapes to Free tapes after a number of backups manually. The pool must also take tapes from Free tapes pool (pool settings).
Example: I have 2 retention tape sets and 2 retention periods can be placed on one retention tape set, so the sum is 4. This is the strategy I will apply. Backup plan 1 for 2 first weeks will backup to the first vault and will use 2 tapes from first pool. Backup plan 2 for 2 second weeks will backup to the second vault and will use 2 tapes from second pool.
Select the appropriate issue and complete the troubleshooting steps.
One vault is associated with only 1 pool. In case the final custom pool (where the tape is moved to) is not associated with any vault, tapes from this pool will not be used, retained or cleaned. To retain tapes from this pool, create a new vault that will use tapes from this pool, or specify this pool in the existing vault. Otherwise move the tape from this pool to other used pool manually.
I want to create full backups on one set of tapes, and incremental backups on other set of tapes. I created two pools and two vaults for this, but fulls are created instead of incrementals.
Incremental backups can be created only as increment to a full backup in the same archive. One archive can be placed only in 1 vault. When you start an incremental to an empty vault, a full backup is created automatically. In order to place incremental backups on a separate set of tapes, backup to 1 vault and use one of the following options:
- Use GFS or Tower of Hanoi scheme. These schemes automatically device backups to tapes according to the type of the backup.
- After full backup, move the tapes with full backups to a custom pool. Exchange the tapes with incremental backups and full backups manually on every backup.
- In backup settings check the "Always use a free tape for each incremental backup" tape option. You will need 1 tape for each full and incremental backup.
I have 2 tape drives and have several machines backing up simultaneously. However only one drive is used during backup.
Edit the tape vault settings and specify both tape drives for usage in this vault.
I have 2 tape drives and I want to backup one machine to 2 drives simultaneously. However only one drive is used during backup.
This behavior is expected. Backup is written to tape as a stream and can span across several tapes only when the first tape is full.
All my backups are marked for deletion, but the TapeLocation folder is still large and data is not removed.
This behavior is expected. TapeLocation folder is cleaned up when the tape with respective backups is overwritten, cleaned or moved to Free tapes pool.
All backup on tape 1 are marked for deletion, but next backup starts to a new media and does not overwrite tape 1.
Backups on tape 1 have dependencies on other tapes that are not yet marked for deletion. Go to Tame Management view and see dependent backups for this tape.
If all steps above have been performed and issue still persists, go to collect information step.
Collect following information and contact Acronis Support.
Provide the issue description with screenshots of following components:
- Tape Management -> Select a pool -> Click on Details and make screenshots of pool details and tapes in this pool. Repeat for every pool.
- Tape Management -> Click on Inventory -> Select Full -> Expand all devices and make screenshots of drives and slots.
- Vaults -> Select the vault -> Edit -> Make a screenshot of vault settings with pool and tape drives details.
- Export the backup plan as XML file.
Collect system information from the machine with the tape drive installed:
Depending on the nature of issue:
- Tape Compatibility Tool output
- Tape Detection Tools outputs