54884: Acronis Files Connect: Service does not automatically start at server boot, but can be manually started later

use Google Translate

Last update: 13-07-2017


The "Acronis Files Connect File and Print Server for Macintosh" service does not start automatically after a reboot, but you can manually start it later.

In the Windows Application log you see an error similar to:

Log Name: System
Source: Service Control Manager
Date: date
Event ID: 7000
Task Category: None
Level: Error 
Keywords: Classic
User: N/A
Computer: computername
Acronis Files Connect File and Print Server for Macintosh [HOST or SERVICE name] service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.



Please check to make sure the Startup Type option for the "Acronis Files Connect File and Print Server for Macintosh" service is set to "Automatic (Delayed Start)". If it is set to "Automatic", please change it to "Automatic (Delayed Start)"and test.

If the "Automatic (Delayed Start)" setting does not resolve, it could be that the service just needs a little more time than the default 120 seconds a delayed start provides.

You can manually configure the global delayed start interval using these steps.

  1. Open Windows Registry: Start -> Run -> regedit.exe
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\AutoStartDelay (you may need to create the AutoStartDelay key, it is a DWORD (32 bit) key)
  3. Set AutoStartDelay in milliseconds (decimal). E.G. 240000 is 240 seconds.
  4. If this does not resolve, please open a support case at http://www.acronis.com/mobilitysupport