54866: Acronis File Access Products: filenames corrupted after download using the Access Web Client

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Last update: 05-06-2020


When downloading files as a .zip archive from Acronis Cyber Files on a localized (non-English) Windows 7 or Windows Server 2008R2 machine, the .zip file opens correctly using the native zip utility, however, the filenames are corrupted.


Certain Unicode characters are not interpreted properly by the OS.


Microsoft offers a hotfix to resolve the problem. Apply the hotfix.