54866: Acronis File Access Products: filenames corrupted after download using the Access Web Client

use Google Translate


When downloading files as a .zip archive from Acronis Files Advanced on a localized (non-English) Windows 7 or Windows Server 2008R2 machine, the .zip file opens correctly using the native zip utility, however, the filenames are corrupted.


Certain Unicode characters are not interpreted properly by the OS.


Microsoft offers a hotfix to resolve the problem. Apply the hotfix.

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
4 + 8 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.