When opening a case with Acronis Customer Central please collect and provide System Report from the affected machine.
Acronis Agent is installed and machine is online
- Open Backup Management console.
- Select the machine you need the report for.
- Click Activities:
- Click Collect system information:
- Once the report is collected, save it and provide to Acronis Customer Central.
You can collect system report manually:
Machine is started with bootable media
Click Help, and then click Collect system information: