54608: Acronis Cyber Protect Cloud: Collecting system report

When opening a case with Acronis Customer Central please collect and provide System Report from the affected machine.

Acronis Agent is installed and machine is online

Collect system report in one of these ways:

From Devices:

  1. Open Cyber Protection console.
  2. Select the machine you need the report for.
  3. Click Activities:
  4. Click Collect system information:
  5. Collecting system report may take a while depending on the log size. Once the report is collected, save it and provide to Acronis Customer Central.

From Settings

  1. Open Cyber Protection console.
  2. Navigate to Settings -> Agents:
  3. Click the select the machine you need the report for and then click Details:
  4. Click Collect system information:
  5. Collecting system report may take a while depending on the log size. Once the report is collected, save it and provide to Acronis Customer Central.

Acronis Agent is not installed or machine is offline

You can collect system report manually:

 

Machine is started with bootable media

Click Help, and then click Collect system information:

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