54596: Acronis Cyber Protect Cloud: troubleshooting recovery failures

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    Last update: 10-10-2022

    Errors during recovery can happen for a number of reasons, and this article will help troubleshoot and resolve them.


    If you are having any sort of issue during recovery, always validate the archive as the first step. If validation finds a problem with your archive, follow the instructions in this article.

    General Solutions

    If the error is related to a problem accessing the archive during recovery, export the backup to a new location, preferably local, as a possible workaround.

    If you are recovering a Linux filesystem, make sure that the bootable media you are using is set to "Linux Volume Representation".

    Otherwise, depending on what is being recovered, please choose the correct section: 

    • Files: follow these instructions in case a file-level recovery fails. 
    • Partitions:  if you are having issues recovering a disk or partition, please click on this section.  
    • Application data: if you are having issue to recover the application data (SQL databases, Exchange databases/mailboxes), please click on this section.