54554: Acronis Cyber Protect Cloud: Troubleshooting HDD Detection Issues

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    Last update: 15-03-2023

    This article applies to:

    • Acronis Cyber Protect Cloud (formerly Acronis Cyber Backup as a Service)


    Acronis Software is not always able to detect storage hardware correclty in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

    This issue can also be caused by an incorrect or unfinished installation of the product.


    Follow to Troubleshooting guide to troubleshoot and resolve Volume and disk detection issues in Acronis Cyber Protect Cloud in Windows and Linux systems. Contact Acronis Support if you experience an issue with HDD detection under bootable media.



    Follow step-by-step instructions below to troubleshoot the issue. Choose Windows or Linux depending on what operating system the Backup Client is installed.

    Collect Information

    Collect following information and contact Acronis Support.