Windows computers that do NOT have the English Language pack installed cannot install Java Runtime Environment newer than Java 7 Update 51. If your system does NOT have the English Language pack installed, you must download the 64 bit or 32 bit version of Java 7 update 51 and install it on your system prior to running the Acronis Access Setup Utility.
This affects all instances running Acronis Access 7.0.2 or older. There is a fix in versions 7.0.3 or newer and they are unaffected by this issue.
- Download java from here: http://java.com/en/download/manual_java7.jsp <-- replace "en" with your language to see the website in your language. The installer is the same no matter which language you specify here.
- Install the correct Java 7 update 51 for your system (32 or 64 bit).
- Open a Command Prompt as an administrator.
- Enter the path to where you downloaded the Acronis Access installer, followed by the JavaCheck=no option. e.g. C:\Downloads\AcronisAccessAdvanced.exe JavaCheck=no
- When the installation finishes, the installer will run the Acronis Access Configuration Utility.
- Make your configurations and press OK. The Acronis Access Server will start but it will fail with errors about missing JCE files. This is expected.
- Copy these JCE files from C:\Program Files (x86)\Acronis\Access\Access Server\JCE to C:\Program Files\Java\jre7\lib\security
- Now run either tc_config.bat or tc_config_upgrade.bat depending on your whether this is a fresh installation or an upgrade.
- On a fresh installation, run the C:\Program Files (x86)\Acronis\Access\Access Server\tc_config.bat batch file via the Command prompt.
- Syntax: <complete path to tc_config.bat file in double quotes> < path to tomcat root in double quotes > < 64bit or 32bit literal > < tomcat service name > < complete path to Java Runtime Environment in double quotes >
- Example: "C:\Program Files (x86)\Acronis\Access\Access Server\tc_config.bat" "C:\Program Files (x86)\Acronis\Access\Common\apache-tomcat-7.0.55" 64bit AcronisAccessTomcat "C:\Program Files\Java\jre7"
- On an upgrade, run the tc_config_upgrade.bat file via the Command prompt.
- Syntax: < complete path to tc_config_upgrade.bat file in double quotes > < path to tomcat root in double quotes > < 64bit or 32bit literal > < tomcat service name > < old Access version > < new Access version (Currently "18.104.22.168") >
- Example: "C:\Program Files (x86)\Acronis\Access\Access Server\tc_config_upgrade.bat" "C:\Program Files (x86)\Acronis\Access\Common\apache-tomcat-7.0.56" 64bit AcronisAccessTomcat 22.214.171.124 126.96.36.199"
Restart the Acronis Access Tomcat service and afterwards the Acronis Access Server web portal should work.
As of this writing, the latest Java installer for Java 8 Update 25 is also vulnerable to this problem. Java 8 Update 31 may have this issue fixed but it is still unknown.