5304: Acronis True Image Home 2010: Backup to Acronis Secure Zone Fails with "Acronis Secure Zone is locked by another application"

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Operating Systems: 

This has been fixed

This article applies to:

  • Acronis True Image Home 2010
  • Acronis Backup and Security 2010

Symptoms

  1. You are trying to back up to Acronis Secure Zone;
  2. The operation fails with the following error message:

    Failed to access Acronis Secure Zone. Possible reason: Acronis Secure Zone is locked by another application.

Cause

Issue in the product.

Solution

This has been fixed and the fix is available in the latest build of the product. See Installation of the Latest Update of an Acronis Product.

More information

Contact Acronis Customer Central if you have questions or need assistance.

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