52286: Mobility products and localized support availability

This article describes localization availability of all Mobility products (Access Advanced, Acronis Files Connect (formerly ExtremeZ-IP), MassTransit, and ArchiveConnect).  For some languages such as Polish, French and Chinese, only server localization is available. Other languages such as English, German, and Japanese have localized Support (native speakers) plus localized documentation such as user materials and quick start guides.

When Support is required, please contact us using our web form. The web form is localized in English, German, Russian, and Japanese.

 

Support Languages

   English   German   Japanese   Russian 
 Access Advanced  Yes Yes Yes Yes
 Access Yes Yes Yes Yes
 Access Connect (formerly ExtremeZ-IP) Yes Yes Yes Yes
 MassTransit Yes No No No
 ArchiveConnect Yes No No No

Access and Access Advanced server are both localized in French and Polish but currently is not Supported in either language nor are user materials translated in either language.

Acronis Files Connect (formerly ExtremeZ-IP) server is localized in Chinese (Simple & Traditional) but is currently not Supported in Chinese nor are there user materials translated to Chinese.

 

Language Localization History - Access Advanced

   Access/Access Advanced
 server localization
 Version localization
 introduced
 Release date   Localized
 Documentation 
 Localized Support 
 English Yes 1.0 initial release Yes Yes
 German Yes 5.0 12/11/2013 Yes Yes
 Japanese  Yes 5.0 12/11/2013 Yes Yes
 French Yes 5.0 12/11/2013 No No
 Russian Yes 7.0.1 25/11/2014 No Yes
 Polish Yes 7.0.2 23/12/2014 No No
 Italian Yes 7.5 5/05/2016 No No
 Spanish Yes 7.5 12/01/2017 No No

 

Language Localization History – Acronis Files Connect (formerly ExtremeZ-IP)

   ExtremeZ-IP
 server localization 
 Version localization
 introduced
 Release date   Localized
 Documentation 
 Localized Support 
 English Yes 1.0  initial release  Yes Yes
 German  Yes 9.0.1 22/9/2014 Yes Yes
 Japanese  Yes 9.0.3 30/10/2014 Yes Yes
 French  Yes 9.0.3 30/10/2014 Yes No
 Russian  Yes 9.0.3 30/10/2014 Yes Yes
 Chinese (Trad.)  Yes 9.0.3 30/10/2014 Yes No
 Chinese (Simplf.)  Yes 9.0.3 30/10/2014 Yes No

 

MassTransit and ArchiveConnect

MassTransit and ArchiveConnect are only localized in English.

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