50090: Acronis Backup for VMware 9: Login to Web-Console Fails with "Failed to write credential to the set of user credentials"

use Google Translate

Applies to: 

This article applies to:

  • Acronis Backup for VMware 9

Symptoms

  1. You try to log in to Web-Console.
  2. Login fails with:

Code: 7667714 (0x00750002)
LineInfo: 23C7366F69C73E79
target: /tmp/root/.Acronis/CredStorage/acronis_wcs_wcs_authorization/ cred: 0
Message: Failed to write credential '{0}' to the set of user credentials.
============
Code: 262161 (0x00040011)
LineInfo: 3D9EA26F1BFDF083
Message: The specified file does not exist.
============
Code: 65521 (0x0000FFF1)
LineInfo: BD28FDBD64EDB8D0
code: 2
Message: No such file or directory 

 

Solution

Delete CredStorage:

  1. Using vSphere client switch to the Virtual Appliance shell (press Ctrl-Shift-Alt-Space-F1, then Alt-F2).
  2. Issue:
    rm -rf /tmp/root/.Acronis/CredStorage/* 

And edit VMMS.conf:

Way 1

  1. Install the WinSCP utility - a free and open source SFTP, SCP, and FTP client for secure file transfer.
  2. Using vSphere client switch to the Virtual Appliance shell (Press Ctrl-Shift-Alt-Space-F1, then Alt-F2).
  3. In the console issue:
    /bin/sshd
  4. Launch the WinSCP utility. In the host machine field type your Acronis vmProtect Virtual Appliance IP, the same as in the vSphere console. The default login:password is root:root (the password may differ if you changed it via web console at Configure -> Agent Password). The protocol should be set to SCP and then click on log in. You will get a window with all the directories of the Appliance.
  5. Locate /etc/Acronis/VMMS.config
  6. Copy the file, open it in an editor and delete the key under VirtualInfrastrocutre starting from <value name="CurrentConfiguration" type="TString">:
  7. Exchange the old fine with the modified one.

Way 2

If you are familiar with using 'vi' editor you can perform VMMS.config file modification right from appliance console. 

  1. Switch to the Virtual Appliance shell (Press Ctrl-Shift-Alt-Space-F1, then Alt-F2).
  2. Issue:
    vi /etc/Acronis/VMMS.config
  3. Delete the key under VirtualInfrastrocutre starting from <value name="CurrentConfiguration" type="TString">: 

More information

Please contact Acronis Customer Central if you need assistance.