50018: Acronis Access: Desktop Client Upgrade to Acronis Access Advanced 7 Fails with "Setup has detected multiple versions of Acronis Access Client, and cannot upgrade"

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This article applies to:

  • Acronis Access

Symptoms

  1. You try to upgrate Acronis Access desktop client to Acronis Access Advanced.
  2. Upgrade fails with:

Cause

It is a known issue. We are still investigating the cause of this, it appears to be due to how the original desktop client was installed via Microsoft System Center Configuration Manager.

Solution

  1. Open the Windows registry: Start -> Run -> regedit.exe
  2. Navigate to the key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\37DB024B5C0007C42AEB89EEE15BAA26 and delete it.
  3. Re-run upgrade.

More information

Please contact Acronis support at http://www.acronis.com/contactsupportgl.html with the reference to this article if you need assistance.

 

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