49994: Acronis Cyber Backup for VMware: backup of a virtual machine using Windows Agent fails with "You do not have access rights to this file"

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Symptoms

  1. You use the Windows Agent to back up Virtual Machines
  2. You create a backup of a virtual machine that has a snapshot including memory (snapshot was created with memory=on, quiesced=off options in vSphere)
  3. Backup fails with errors similar to: 

Failed to get access to hard disk 'disk.vmdk'.
Additional info:
--------------------
Error code: 23
Module: 83
LineInfo: c61573f663f5da1e
Fields:
Message: Failed to get access to hard disk 'disk.vmdk'.
--------------------
Error code: 94
Module: 83
LineInfo: c61573f663f5d930
Fields:
Message: Failed to open raw hard disk data file 'disk.vmdk'.
--------------------
Error code: 208
Module: 83
LineInfo: c61573f663f5d784
Fields: code : 13
Message: VMware_VDDK: You do not have access rights to this file
--------------------

Cause

Issue in the product.

Solution

Our development team is working on the issue.

As a workaround you can use the Virtual Appliance or delete the snapshot before backing up the VM.