49784: Acronis Backup Advanced 11.5: AMS and ASN services need time to initialize

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Wait 10 minutes after service start, clean up databases

This article applies to:

  • Acronis Backup Advanced 11.5

Symptoms

  1. You start Acronis Management Machine Service or Acronis Storage Node Service.
  2. The service is started, but you cannot connect to the Management Server or Storage Node.

Cause

The components need time to initialize (up to 10 minutes) before accepting connections.

Solution

After service start, wait several minutes before proceeding with your actions.

To speed up the performance, you can also clean up AMS/ASN databases. AMS/ASN databases accumulate entries with completed activities and accepted alerts, and can reach considerable size because of this. To reduce the size of the databases you can use a special script to clean up older entries:

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