49778: Acronis Cyber Protect Cloud: email notification is not received

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Last update: 18-11-2022

Symptoms

You have not received an email notification from Acronis Cyber Protect Cloud. It could be an account activation email, password change confirmation email or backup status notification.

Troubleshooting

  1. Check your Spam/Junk folder.
  2. Add Acronis Cyber Protect Cloud sender to the Trusted Sender List: default noreply-abc@cloud.acronis.com or the one you have specified in the User-defined e-mail settings.
  3. If you are have customized branding, check your custom outgoing SMTP server logs for errors.
  4. For backup status notifications: check Backup notifications level and make sure the type of the notifications you have been expecting is enabled. Adjust notifications level, if need be:
    • Backup failed
    • Backup succeeded with warnings
    • Backup succeeded
    • Daily recap about active alerts

Please contact Acronis Support if you need assistance.

More information

We recommend adding an SPF trust record for cloud.acronis.com on your mail server to ensure that e-mail notifications are received. See 62424: Acronis Cyber Protect Cloud: default SMTP address for instructions.