1. Go to the Acronis website or direct to the Account page.
2. Click Register a new account:

   

3. Follow the on-screen instructions.

More details here.

1. Log in to your account.
2. Click Add Keys: 
   
3. In the window that opens, enter your product key(s), one per line, and click Add

More details here.

1. Log in into your account and go to Products page
2. Under your registered products locate the product you need and click the Downloads button. If you do not see the product, please register it first.

   

3. Depending on your product you will see all options available for download. By default, the latest build is selected for download. 

   

4. You can choose what components you want to download, select a different language of installation file (where applicable), choose an older build, choose between a full installer and a web installer (where applicable)

More details here.

To upgrade a Business product:

(!) These instructions do not apply to Acronis Cyber Protect Home Office (formerly Acronis True Image) and Acronis Disk Director Home

1. In the list of product, locate the product you want to upgrade. If a product has active maintenance and is eligible for upgrade, you will see a Free Upgrade button

   

2. Click Free Upgrade and follow the on-screen instructions.

1. Under Products, locate the product in question.
2. Click on the resource covered by the license. A list with serial number(s) will open.

   

Other ways to find the serial number are described here.

Versions of Personal Products with a permanent license (Acronis True Image, Acronis Disk Director Home) are supported for one year since the release of the current version. Immediate previous version of the product is supported for two months after the new version is released. See Acronis Support Lifecycle Policy for Consumer Products for more information

If you have Acronis Cyber Protect Home Office (formerly Acronis True Image) subscription, you are eligible for support while your subscription is active.

If you have Acronis True Image subscription, you are eligible for support while your subscription is active.

If you have a permanent license of a Business Product (e.g. Acronis Cyber Protect) you have 1 year of support with initial purchase. Later you can renew your support program.

If you have a subscription license of a Business Product, you are eligible for support while your subscription is active.

If your Business product (Acronis Cyber Backup, Acronis Snap Deploy etc.) support has expired, you can request maintenance renewal.

(!) These instructions do not apply to Acronis Cyber Protect Home Office (formerly Acronis True Image).

Please register your maintenance renewal:

1. On the product which you want to register renewal for, click Renew and select Register renewal in the drop-down menu:

   

2. Provide:
   Billing Email - E-mail Address you used to place the purchase order
   Order/Invoice No - depending on the way you purchased your product you should enter either Order ID (for online orders; listed under My Orders) or Invoice ID (usually starts with INVCH) or Certificate (usually starts with CERTCH).

More details here.

Please contact Acronis Support if you need assistance.

To contact Acronis Support:

1. Sign in to your Acronis Account;
2. On the Support page click Contact support;
3. Select the type of question you have and log in into your account (if applicable) to see the available support options.

More details here.

1. On the Account page click Forgot password? 

   

2. Follow the on-screen instructions.

It may take up to 5 minutes for the confirmation e-mail to arrive. Please check the spam/junk folder, if you haven't received the e-mail to your inbox.

To move your perpetual licenses to a different account:

1. Locate the product you want to move to another account.
2. Click the link Transfer license under the product.

   

3. Follow the on-screen instructions.

See this article for more details.

To move your subscriptions contact Acronis Support.

If you have a Personal product (Acronis Cyber Protect Home Office, Acronis Disk Director) purchased on Acronis website, you can refund it within 30 days after purchase. See details here.

If you have a Business product (e.g. Acronis Cyber Protect, Acronis Snap Deploy) purchased on Acronis website, please contact Acronis Support.

If you have purchased your product from a reseller, please contact the reseller.

You do not need to disable your account if you only want to unsubscribe from Acronis newsletters. You can disable them under Settings tab in your account:

If you want to completely delete your account, follow the steps. Remember that all the information including your licenses will be lost as a result of deletion.