Delete the outdated certificate file.
- You start a backup to Acronis Cloud.
- Backup fails with "Request result error" (error code 106 in module 152)
Error code: 2
Message: An error has occurred while running the backup and recovery engine.
Error code: 1080
Message: Commit of operations result is failed.
Error code: 4
Error message: Failed to perform the operation with archive 'avfs:/backupname.TIB'. Error: 'Write error.'.
Error code: 106
Fields: RequestDescription : ID=[id] CreationTime=[time] IsStream=1 this=0x9f0c4f8 [N8AStorage11FesRequests10CreateFileE] Details= Name=backupname.TIB SampleSize=0 FirstSize=0 Offset=0 Limit=0
Message: Request result error
Cloud subscription was renewed, but the certificate file in the program data files was not renewed automatically.
Renew the certificate manually.
- Navigate to:
Virtual Appliance: /var/lib/Acronis/vmProtect/OnlineBackup/%email%
Windows Agent installed on Windows Vista/2008+: C:\ProgramData\Acronis\BackupAndRecovery\OnlineBackup\%email%
Windows Agent installed on Windows XP/2003: C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\OnlineBackup\%email%
- Delete the .crt-file.
- Start backup; a new certificate will be automatically saved to the folder.
Use the WinSCP utility to connect to the Virtual Appliance:
Install the WinSCP utility which you can get from http://winscp.net/eng/download.php. WinSCP (Windows Secure CoPy) is a free and open source SFTP, SCP, and FTP client for Microsoft Windows. Its main function is to secure file transfer between a local and a remote computer. Beyond this, WinSCP offers basic file manager and file synchronization functionality.
Log in to vSphere Client and open the console of Acronis vmProtect Virtual Appliance. Write down or remember the IP address of it.
Press CTRL-SHIFT-ALT-SPACE-F1 and then ALT-F2 in Acronis Backup for VMware (Acronis vmProtect) or CTRL+SHIFT+ALT+SPACE+F2 in the Virtual Appliance of Acronis Backup Advanced 11.5 for VMware (Acronis Backup 7 Recovery).
In the console please type this command: /bin/sshd
Launch the WinSCP utility on the machine where you installed it;
In the host machine field type your Acronis vmProtect Virtual Appliance IP (recorded on Step 2), the same as in the vSphere console. The default login:password is root:root (the password may differ if you changed it via web console at Configure -> Agent Password).
The protocol should be set to SCP and then click on log in;
You will get a window with all the directories of the Appliance (Windows Commander-like interface). Here you should browse the /var/lib/Acronis/vmProtect/OnlineBackup/%email% folder and delete the Cetrificate (.crt-file).