49130: Acronis True Image 2015: Creating an MS Installer Log

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    Creating an MS Installer Log of Acronis True Image 2015

    This article applies to:

    • Acronis True Image 2015

    Introduction

    If there is an issue with installation of Acronis True Image 2015, it is useful to create an installation log and send it along with your request for support.

    Solution

    1. If the installation fails the product will display a window with appropriate error message. Click Save error log to file:

    2. Select a location where to save the log, e.g. Desktop. 
    3. Send it to Acronis Customer Central with a description of the issue.

      Alternatively, you can also take a look at the log to see if this is a known issue. See Analyzing Installation Logs of Acronis Products Based on MSI Technology

    NOTE: all the installation logs are also automatically stored in \ProgramData\Acronis\TrueImageHome\Logs and will be included into system report gathered in Windows, see: Acronis True Image 2015: Generating System Report

    More information

    If the error message does not contain link to save the error log, please look for the log in the temp folder:

    1. Open Windows explorer.
    2. Navigate to %temp%:
    3. Search for AcronisTrueImage.msi.txt:

     

    See also Acronis True Image 2015.

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