48488: Acronis Backup Advanced 11.5: Installation of Acronis Management Server Fails if Acronis True Image 2015 Was Installed on the Machine

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Applies to: 

Last update: 13-07-2017

Reboot the machine

Symptoms

  1. Acronis True Image 2015 is installed on the machine.
  2. You want to install Acronis Backup Advanced 11.5 components including Acronis Management Server.
  3. Acronis True Image 2015 is removed during installation. See Acronis Backup & Recovery and Acronis True Image Cannot Be Installed on the Same Machine.
  4. But installation of Acronis Management Server fails with:
    Code: 01068
    Line tag: 0xc1180c75befcee62
    Message: The depending service or group failed to start.

Cause

Issue in the product.

Solution

Reboot the machine and install Acronis Backup Advanced 11.5.