48278: Acronis True Image 2015: File backup, opened by windows explorer does not allow to open or copy files

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This article applies to:

  • Acronis True Image 2015

Symptoms

  1. You have created a file-level backup (files and folders).
  2. You open this backup in Windows Explorer.
  3. You cannot open or copy a file from the backup.

Cause

Issue in the product.

Solution

This issue has been fixed in build 6055, please update the product.

As workaround copy the whole folder or restore the file.

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