48098: Acronis Backup 11.7/11.5: "Command 'Removing expired activities' has failed" Messages in Log

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Use the remove_history script

Symptoms

In the logs you see the following error messages:

Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_vs_38774
Message: Command 'Removing expired activities' has failed

Cause

Acronis Managed Machine database accumulates entries with completed activities and accepted alerts, and can reach considerable size because of this. When the database reaches the defined limit, obsolete entries are deleted. If deletion fails, you can see this error message in the log.

Solution

Remove old activities with the remove_history script.

  1. Download the remove_history_mms script, unpack it and put into folder "C:\ProgramData\Acronis\BackupAndRecovery\MMSData\DML".
  2. Make sure there are no backups are running on the machine.
  3. Stop Acronis Managed Machine Service.
  4. Copy the *.db3 (just in case).
  5. Open the administrative Command Prompt (start -> run -> cmd -> right-click on  the cmd.exe and select Run as administrator) and navigate to C:\ProgramData\Acronis\BackupAndRecovery\MMSData\DML with the cd command.
  6. Run remove_history_mms.bat YYYY-MM-DD [HH:MM:SS]. If you do not specify the arguments to the script it will remove all activities basically clearing the logs.

The issue is going to be fixed in the next updates of Acronis Backup.

More information

Please contact Acronis Customer Central if you need assistance.

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