See MassTransit Administrator Cannot Connect to Engine.

See MassTransit Service Starts and Then Stops.

• If the file count has been updated in the To Send column for the Contact the most likely reason is that automatic calls have been disabled for the contact – See MassTransit Auto-Calls Disabled Warning.
• If the file count has not been updated this means the Contact’s mailbox has not yet been polled by MassTransit and the files will not be transferred until this occurs. See MassTransit Mailbox Polling.

• If this is for an FTP/ SFTP Contact, make sure the client application has disconnected (in some cases it is necessary that client application is completely closed out).  MassTransit will not fully recognize the file receipt until this is done.  Once this is done, MassTransit will then forward the files.
• Make sure the Contact is set to automatically process received files (this setting is on the Contact’s Security tab).
• If the Contact is supposed to auto-forward to another Server Contact, make sure the Auto-forward to Server is set on the Contact’s Outgoing calls tab.
• If it is a Forward Via contact, make sure that the forwarding Server Contact is set to connect automatically on the Outgoing calls tab and that automatically process received files is enabled on the Security tab.

See What Does A "Connection Closed Unexpectedly (Or Timed Out) During Probes" Error Mean?

See Errors Related to Wrong TCP/IP Secure Encryption Configuration.

See MassTransit Email Notifications Are Not Received.

See MassTransit: Files Are Not Getting Processed By Drop Folder Services.

See MassTransit LDAP Account Errors.

For customers with MySQL Admin:

• Repair - See Repairing MySQL Tables.
• Optimize - See Optimizing MassTransit Databases.

For those without:

• Repair / Optimize - Optimizing and Repairing MassTransit Databases

For customers with MySQL Admin: See MassTransit Database Backup Procedures for Windows.

For those without: See Database Backup.

See Types of Contacts.

See Workflows.

See Ad Hoc Delivery.

See MassTransit Automatic File Cleanup.

In the MassTransit Log you see the error “Transporter service initialization failed (Could not connect to http://localhost:8002/GroupLogic/MTTransporterSvc/MTTransporterService. TCP error code 10061: No connection could be made because the target machine actively refused it 127.0.0.1:8002. )”

See Transporter Service Initialization Failed in Frequently Asked Questions.

If you were supplied a trial license key during the installation of the MassTransit server it is going to set up an Apache web server for trial purposes. In order to set up IIS please follow these instructions:

Moving from Trial HP to Production HP Server: See Upgrading from a Trial to a Production Server.

Note that once you complete the instructions you will need to follow the instructions to set up MTWeb with IIS: See Installing MTWeb 7.

MassTransit and MySQL can be installed on a different location other than the C:, and the online documentation does provide instructions for doing so for MassTransit (See Step 7 of Installation), however, if you wish to install MySQL and MassTransit in non-default locations, please read Installing MassTransit and MySQL In Non-Default Locations.