47732: Acronis Backup: Unmanaged Vault Cannot Be Deleted if Vault Location Is Unavailable

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While deleting vault select to keep backups stored in the vault.

This article applies to:

  • Acronis Backup (Acronis Backup & Recovery)

Symptoms

  1. You want to delete a personal or an unmanaged vault that does not exist anymore, e.g. was deleted form disk or is inaccessible.
  2. In the pop-up window you select to remove all data in the vault.
  3. Deletion fails with:

    Code: 10,551,496(0x00A100C8)
    LineInfo: 0xA0F87A51D6F9CC72;
    Module: disk_bundle_vs_38573
    Message: Failed to get archive URIs from location 'arl:/DE60A6F6-0FC6-4050-B886-DABFE132C7FF/81CFAB49-1130-4F46-AA12-71A5C4FD39D4'.

    Code: 4,194,944(0x00400280)
    LineInfo: 0xA1D3981537C68767;
    Module: disk_bundle_vs_38573
    Message: Failed to open the metadata directory.

    Code: 4,194,350(0x0040002E)
    LineInfo: 0x3F26773FAB7BDA10;
    Module: disk_bundle_vs_38573
    Message: Failed to open the backup location.

    Code: 262,165(0x00040015)
    LineInfo: 0xF35F747B3B21F96C;
    Module: disk_bundle_vs_38573
    Message: Network disconnected.

    Code: 65,520(0x0000FFF0)
    LineInfo: 0xBD28FDBD64EDB8E0;
    Module: disk_bundle_vs_38573
    Message: The network name cannot be found

Cause

Software fails to access and delete backups in the vault, because the specified location is not accessible anymore or does not exist.

Solution

While deleting vault select to keep data:

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