47624: Acronis Backup 11.5: Acronis True Image Echo Enterprise Server License Key is not Accepted as Base License for Upgrade

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Applies to: 

Last update: Wed, 2016-03-30 08:01

Contact Acronis Customer Central for a new license

Symptoms

  1. You are upgrading from Acronis True Image Echo to Acronis Backup 115;
  2. The installation of the Acronis Backup 11.5 upgrade does not accept the Acronis True Image Echo serial key as base license:

Cause

This is a known issue.

Solution

Please contact Acronis Customer Central with a reference to this article.

A new full serial number will be issued for you.