Contact Acronis Customer Central for a new license
- You are upgrading from Acronis True Image Echo to Acronis Backup 115;
- The installation of the Acronis Backup 11.5 upgrade does not accept the Acronis True Image Echo serial key as base license:
This is a known issue.
Please contact Acronis Customer Central with a reference to this article.
A new full serial number will be issued for you.