As a workaround, restart the backup operation

This article applies to:

• Acronis True Image for Mac

Symptoms

1. You start a backup operation with Acronis True Image for Mac to a share;
2. Your computer goes to sleep;
3. The backup operation fails with the following messages:

   The last backup has been canceled by user.
   Error occurred while writing the file.

Cause

This is a known issue. A backup attempt to a share fails when the computer wakes up after the sleep mode and there was not enough time for the share to get mounted.

Solution

As a workaround, restart the operation when the computer is not in the sleep mode.

More information

See also Acronis True Image for Mac.