47189: Acronis Cyber Cloud: access ports and hostnames

    Last update: Thu, 2020-09-24 08:50

    Agents installed on the managed machines (end-user machines) need to have access to the hostnames/IP addresses and ports listed in this article. Most of Acronis components utilize multiple IP addresses, you can find the exact IPs Acronis agents will use in your environment by running the connection verification tool.

    Alternatively, you can provide access to all the hostnames/IP addresses through ports listed below, depending on the respective datacenter.

    On September 9, 2020 IP addresses in Australia and Singapore data centers changed.
    New IP addresses in Sydney, Australia:
    au-cloud.acronis.com 103.64.16.52, 103.64.16.53
    au1-cloud.acronis.com 103.64.16.52, 103.64.16.53
    agents-au1-cloud.acronis.com 103.64.16.54, 103.64.16.55
    New IP addresses in Singapore:
    sg-cloud.acronis.com 103.64.18.52, 103.64.18.53
    sg1-cloud.acronis.com 103.64.18.52, 103.64.18.53
    agents-sg-cloud.acronis.com 103.64.18.54, 103.64.18.55
    Acronis Cyber Protect allows partners and customers to store data on partner-hosted Cloud storage. IP addresses of such storages are not listed in this article. Please white-list those storage's IP range(s) to avoid having backup failures with network-related error messages (for example "Network Disconnected by timeout", described here)
    For successful installation and update of Acronis agents, white-list download.acronis.com and IP addresses 69.20.59.102, 69.20.59.103, 173.222.210.x, 88.221.48.x and 88.221.49.x
    SMTP server IP address applicable to all datacenters is listed here.
    Strasbourg, France   Frankfurt, Germany   Frankfurt, Germany
    host IP addresses port (TCP)   host IP addresses port (TCP)   host IP addresses port (TCP)
    cloud.acronis.com 45.11.129.61
    45.11.129.62
    443   cloud.acronis.com 45.11.129.61
    45.11.129.62
    443   cloud.acronis.com 45.11.129.61
    45.11.129.62
    443
    eu-cloud.acronis.com 45.11.129.38
    45.11.129.39
    443, 8443,
    7770-7800
      eu2-cloud.acronis.com 45.11.129.31
    45.11.129.32
    45.11.129.33
    45.11.129.34
    443, 8443,
    7770-7800
      eu4-cloud.acronis.com 45.11.129.25
    45.11.129.26
    443, 8443,
    7770-7800
    agents-eu-cloud.acronis.com 45.11.129.41
    45.11.129.40
    443   agents-eu2-cloud.acronis.com 45.11.129.35
    45.11.129.36
    443   agents-eu4-cloud.acronis.com 45.11.129.27
    45.11.129.28
    443

    fes-baas.acronis.com

    baas-fes-eu7.acronis.com

    185.151.163.11-185.151.163.37

    62.138.203.212-62.138.203.228

    44445  

    cloud-fes-eu2.acronis.com

    baas-fes-eu2.acronis.com

    62.138.220.82-62.138.220.99

    45.11.128.101-45.11.128.120

    44445

    443

      eu4-fes-baas.acronis.com 185.151.161.65
    185.151.161.66
    185.151.161.67
    185.151.161.68
    185.151.161.69
    185.151.161.70
    185.151.161.71
    185.151.161.73
    to
    185.151.161.83

    44445

    443

    rs-eu-cloud.acronis.com

    45.11.129.38
    45.11.129.39

    8443   rs-eu2-cloud.acronis.com 45.11.129.31
    45.11.129.32
    45.11.129.33
    45.11.129.34
    8443   rs-eu4-cloud.acronis.com 45.11.129.25
    45.11.129.26

    8443

    443

    bc-baas.acronis.com 45.11.129.38
    45.11.129.39
    8443
    443
      bc-eu2-baas.acronis.com 45.11.129.31
    45.11.129.32
    45.11.129.33
    45.11.129.34
    8443
    443
      bc-eu4-baas.acronis.com 45.11.129.26
    45.11.129.25
    8443
    443
    cloud-wr-eu1.acronis.com 45.11.129.39
    45.11.129.38
    5060   cloud-wr-eu2.acronis.com 45.11.129.31
    45.11.129.32
    45.11.129.33
    45.11.129.34
    5060  
    Singapore   Nagano, Japan   Moscow, Russia
    host IP addresses port (TCP)   host IP addresses port (TCP)   host IP addresses port (TCP)
    cloud.acronis.com 45.11.129.61
    45.11.129.62
    443   cloud.acronis.com 45.11.129.61
    45.11.129.62
    443   cloud.acronis.com 45.11.129.61
    45.11.129.62
    443
    sg-cloud.acronis.com
    sg1-cloud.acronis.com
    103.64.18.52
    103.64.18.53
    443, 8443,
    7770-7800
     

    jp-cloud.acronis.com

    45.254.38.50
    45.254.38.51 

    443   ru2-cloud.acronis.com 193.32.199.131
    193.32.199.130
    443, 8443,
    7770-7800

    ams7787-jp-cloud.acronis.com
    ams7788-jp-cloud.acronis.com
    ams7789-jp-cloud.acronis.com
    ams7790-jp-cloud.acronis.com
    ams7791-jp-cloud.acronis.com
    ams7792-jp-cloud.acronis.com 
    ams7793-jp-cloud.acronis.com 
    ams7794-jp-cloud.acronis.com
    ams7795-jp-cloud.acronis.com
    ams7796-jp-cloud.acronis.com 
    ams7797-jp-cloud.acronis.com
    ams7798-jp-cloud.acronis.com
    ams7799-jp-cloud.acronis.com
    ams7800-jp-cloud.acronis.com 
    ams7801-jp-cloud.acronis.com 

    45.254.38.52
    -
    45.254.38.58
    45.254.38.61
    45.254.38.64
    45.254.38.65
    45.254.38.69
    -
    45.254.38.73 

    agents-sg-cloud.acronis.com 103.64.18.54
    103.64.18.55
    443   agents-jp-cloud.acronis.com 119.82.30.224
    119.82.30.225
    443   agents-ru2-cloud.acronis.com 193.32.199.140
    193.32.199.141
    443
    cloud-fes-sg1.acronis.com
    baas-fes-sg1.acronis.com
    103.64.18.11
    -
    103.64.18.27
    44445  

    cloud-fes-jp1.acronis.com

    baas-fes-jp2.acronis.com

    baas-st02.jpnsv.net

    45.254.38.101-45.254.38.115

    45.254.38.101-45.254.38.115

    121.50.41.191-121.50.41.199

    44445   cloud-fes-ru2.acronis.com
    baas-fes-ru2.acronis.com

    193.32.199.11
    to 
    193.32.199.37

    44445
    rs-sg-cloud.acronis.com 209.58.170.1
    209.58.170.2
    8443
    443
      rs-jp-cloud.acronis.com 45.254.38.50 443   rs-ru2-cloud.acronis.com 193.32.199.130
    193.32.199.131
    8443
      jp-bc-baas.acronis.com 45.254.38.50
    45.254.38.51
    443   ru2-bc-baas.acronis.com 193.32.199.130
    193.32.199.131
    8443
    443
    cloud-wr-sg1.acronis.com 209.58.170.1
    209.58.170.2
    5060   cloud-wr-jp1.acronis.com 45.254.38.50
    45.254.38.51
    443   cloud-wr-ru2.acronis.com 193.32.199.130
    193.32.199.131
    5060
    Sydney, Australia   London, UK   US2 (PHX1) Phoenix, USA
    host IP addresses port (TCP)   host IP addresses port (TCP)   host IP addresses port (TCP)
    cloud.acronis.com 45.11.129.61
    45.11.129.62
    443   cloud.acronis.com 45.11.129.61
    45.11.129.62
    443   cloud.acronis.com 45.11.129.61
    45.11.129.62
    443
    au-cloud.acronis.com
    au1-cloud.acronis.com
    103.64.16.52 103.64.16.53 443, 8443,
    7770-7800
      eu-cloud.acronis.com 45.11.129.38
    45.11.129.39
    443, 8443,
    7770-7800
      us-cloud.acronis.com 162.244.7.20 - 162.244.7.25 443, 8443,
    7770-7800
    agents-au1-cloud.acronis.com 103.64.16.54 103.64.16.55 443   agents-eu-cloud.acronis.com 45.11.129.41
    45.11.129.40
    443   agents-us-cloud.acronis.com 162.244.7.25
    162.244.7.24
    443
    fes-au1-baas.acronis.com 103.64.16.11-103.64.16.26 44445   fes-eu3-baas.acronis.com

    baas-fes-eu3-acs1.acronis.com

    185.151.163.11-185.151.163.37 44445  

    cloud-fes-us2.acronis.com

     

     

     

     

    baas-fes-us2.acronis.com

    baas-fes-us2-acs1.acronis.com

     

     

     

    abgw-phx1-acs3.acronis.com

    62.138.210.141
    62.138.210.142
    62.138.210.143
    62.138.210.144
    62.138.210.145
    62.138.210.147
    62.138.210.148
    62.138.210.149
    62.138.210.150
    62.138.210.151
    62.138.210.153
    62.138.210.154
    62.138.210.156
    62.138.210.157
    62.138.210.158
    62.138.210.159
    62.138.210.160
    62.138.210.162

    162.244.6.201 to 162.244.6.220

    185.151.160.71
    to
    185.151.160.82
    185.151.160.89

     

     

    162.244.6.141
    to
    162.244.6.145
    162.244.6.153
    162.244.6.156
    to
    162.244.6.162
    162.244.6.168
    to
    162.244.6.173

    44445
    rs-au1-cloud.acronis.com 103.101.129.52
    103.101.129.51
    8443   rs-eu-cloud.acronis.com 45.11.129.38
    45.11.129.39
    8443   rs-us-cloud.acronis.com 162.244.7.20 - 162.244.7.25 8443
      bc-baas.acronis.com 45.11.129.38
    45.11.129.39
    8443
    443
      us-bc-baas.acronis.com 162.244.7.20 - 162.244.7.25 8443
    443
    cloud-wr-au1.acronis.com 103.101.129.52
    103.101.129.51
    5060   cloud-wr-eu3.acronis.com 185.151.163.61 5060   cloud-wr-us2.acronis.com 162.244.7.20 - 162.244.7.25 5060
    Zurich, Switzerland   US5 (PHX1) Phoenix, USA   Frankfurt, Germany
    host IP addresses port (TCP)   host IP addresses port (TCP)   host IP addresses port (TCP)
    cloud.acronis.com 45.11.129.61
    45.11.129.62
    443   cloud.acronis.com 45.11.129.61
    45.11.129.62
    443   cloud.acronis.com 45.11.129.61
    45.11.129.62
    443
    eu5-cloud.acronis.com 195.48.52.131
    195.48.52.130
    443, 8443,
    7770-7800
      us5-cloud.acronis.com 162.244.7.15
    162.244.7.14
    443, 8443, 7770-7800   eu8-cloud.acronis.com  45.11.129.21
    45.11.129.22 
    443, 8443, 7770-7800
    agents-eu5-cloud.acronis.com 195.48.52.137
    195.48.52.135
    443   agents-us5-cloud.acronis.com 162.244.7.17
    162.244.7.16
    443   agents-eu8-cloud.acronis.com 45.11.129.24
    45.11.129.23
    443

    cloud-fes-eu5.acronis.com
    baas-fes-eu5.acronis.com

    62.138.220.82-62.138.220.99
    195.48.52.141
    195.48.52.143-195.48.52.149

    44445  

    cloud-fes-us2.acronis.com
    baas-fes-us2.acronis.com

    baas-fes-us2-acs1.acronis.com

    185.151.160.31-185.151.160.37
    185.151.160.71-185.151.160.77
    185.151.160.79-185.151.160.81
    62.138.210.141
    62.138.210.142
    62.138.210.143
    62.138.210.144
    62.138.210.145
    62.138.210.147
    62.138.210.148
    62.138.210.149
    62.138.210.150
    62.138.210.151
    62.138.210.152
    62.138.210.153
    62.138.210.154
    62.138.210.156
    44445  

    cloud-fes-eu2.acronis.com

     

    baas-fes-eu2.acronis.com

    62.138.220.82-62.138.220.93
    62.138.220.95-62.138.220.99

    45.11.128.101-45.11.128.120

    44445

    443

    rs-eu5-cloud.acronis.com

    195.48.52.131
    195.48.52.130

    8443   rs-us5-cloud.acronis.com 162.244.7.14
    162.244.7.15
    8443   rs-eu8-cloud.acronis.com  45.11.129.21
    45.11.129.22
    8443
    bc-eu5-baas.acronis.com 195.48.52.131
    195.48.52.130
    8443
    443
      cloud-wr-us2.acronis.com 162.244.7.20
    162.244.7.23
    162.244.7.22
    162.244.7.21
    5060   cloud-wr-eu2.acronis.com 45.11.129.32
    45.11.129.33
    45.11.129.34
    45.11.129.31

    5060

    Beta datacenter   US6 (PHX1) Phoenix, USA
    host IP addresses Port (TCP)   Host IP addresses Port (TCP)

    beta-cloud.acronis.com
    mc-beta-cloud.acronis.com

    185.151.163.60

    443, 8443,
    7770-7800

      cloud.acronis.com 45.11.129.61
    45.11.129.62
    443
    rs-beta-cloud.acronis.com 185.151.163.60 8443   us-cloud.acronis.com 162.244.7.23
    162.244.7.20
    162.244.7.21
    162.244.7.22
    443, 8443,
    7770-7800
    agents-beta-cloud.acronis.com 185.151.163.71
    185.151.163.70
    443   agents-us-cloud.acronis.com 162.244.7.25
    162.244.7.24
    443
    cloud-wr-beta.acronis.com 185.151.163.60 5060   baas-fes-us6-acs2.acronis.com 162.244.6.201-162.244.6.254 44445
    fes-eu3-baas.acronis.com 185.151.163.11-185.151.163.37 44445   rs-us-cloud.acronis.com 162.244.7.23
    162.244.7.22
    162.244.7.21
    162.244.7.20
    8443
      91.195.22.0/23 9090   us-bc-baas.acronis.com 162.244.7.20
    162.244.7.23
    162.244.7.22
    162.244.7.21
    8443,
    443
      185.151.160.0/25 9090       cloud-wr-us2.acronis.com 162.244.7.21
    162.244.7.20
    162.244.7.23
    162.244.7.22
    5060

    The ports need to be open for outbound connections. The ports and hostnames are checked by an integrated Connection Verification Tool during installation. Later you can check them using the tool or by issuing the telnet command. If they are accessible, you will see a blank screen after issuing the command:
    telnet fes-cloud.acronis.com 44445

    Ports usage
    Ports 443 and 8443 are used for agent registration, data center selection, user authorization, certificate download, Web Restore, Backup and File Sync & Share management console access.
    Ports 7770-7800 are used for agent communication with Management server (backup plans creation and applying, status reports, activity logging, etc.).
    Local port 5905 is used by v.6.1 and older agents for agent communication with Management server.
    Port 44445 is used backup read-write operations.
    You can additionally open 80 port for your convenience, so any http requests from browser will be redirected to https.

    When backing up to Acronis Storage located at service provider, make sure storage can be accessed via IP address or DNS name you've assigned through port 44445.

    Port 80 is also used for the remote update of agents.

    Port 5060 is used for data transfer rate measurements (speedtests).

    Ports 6771, 6888, 18018 and 18019 are used by Acronis component Updater.exe that serves to distribute agents updates within local network thus with reduced utilization of Internet connections. It uses 3rd party libtorrent library which in turn uses UDP ports 6888 and 6771 to get the distributed hash table (DHT) as part of the torrent protocol.

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