This article provides instructions on how to troubleshoot issues with Acronis Agent for MS Exchange backup creation failures due to environment problems with Active Directory configuration
Introduction
This article provide steps on how to troubleshoot issue of backup creation failure with the following error:
An error has occurred while getting the configuration of the Exchange organization
Symptoms
- You installed an Agent for Exchange;
- You configure a backup plan and choose Microsoft Exchange Information Store in Data to back up;
- The process fails with the error message:
Code: 5,965,077(0x005B0515)<u>LineInfo:</u> 0x43308C0AE1189F4;Module: arx_agent_vs_38573Message: A generic error of Microsoft Exchange Item Provider.Code: 5,963,806(0x005B001E)<u>LineInfo:</u> 0xE45D4302DE4B8928;Module: arx_agent_vs_38573Message: Failed to browse Microsoft Exchange Server.Code: 5,963,782(0x005B0006)<u>LineInfo:</u> 0x9F4D875A39EF5AB8;Module: arx_agent_vs_38573Message: Cannot connect to Microsoft Exchange Server.Code: 20,250,646(0x01350016)<u>LineInfo:</u> 0x8D165E86FB8195FF;Module: exchange_management_vsa64_38573Message: The Exchange management operation has failed.Code: 5,964,835(0x005B0423)<u>LineInfo:</u> 0xACF6DC4C960B8E2A;Module: exchange_management_vsa64_38573Message: The Exchange management operation has failedCode: 5,964,861(0x005B043D)<u>LineInfo:</u> 0x2A578575733B3128;Module: exchange_management_vsa64_38573Message: An error has occurred while getting the configuration of the Exchange organization.Code: 5,964,777(0x005B03E9)<u>LineInfo:</u> 0x8DE328702E57F908;Module: exchange_management_vsa64_38573Message: A generic COM error of the PowerShell adapter.Code: 5,964,778(0x005B03EA)<u>LineInfo:</u> 0x8DE328702E57F393;Module: exchange_management_vsa64_38573Message: PowerShell error details: Couldn't find the Enterprise Organization container.at Microsoft.Exchange.Configuration.Tasks.Task.ThrowTerminatingError(Exception exception, ErrorCategory category, Object target)at Microsoft.Exchange.Configuration.Tasks.Task.ProcessUnhandledException(Exception e)at Microsoft.Exchange.Configuration.Tasks.Task.BeginProcessing()at System.Management.Automation.Cmdlet.DoBeginProcessing()at System.Management.Automation.CommandProcessorBase.DoBegin()
Cause
There is a problem with the Active Directory configuration related to Microsoft Exchange. Microsoft Exchange System Objects container does not exist or it is invalid.
Solution
Please run Microsoft Exchange Best Practices Analyzer tool on the Exchange server machine.
This tool should be installed by default. If it is absent in the Exchange installation, you can download it from the Miscrosoft website: Microsoft Exchange Best Practices Analyzer.
Exchange Best Practices Analyzer shows the message: "No Exchange organization container was found in the domain".
Please contact Microsoft support to resolve the problem and refer to this article for additional information.