Acronis Backup Advanced 11.7/11.5 for Exchange: Cannot Select Items to Back Up with "An error has occurred while getting the configuration of the Exchange organization"

This article provides instructions on how to troubleshoot issues with Acronis Agent for MS Exchange backup creation failures due to environment problems with Active Directory configuration

Introduction

This article provide steps on how to troubleshoot issue of backup creation failure with the following error:

An error has occurred while getting the configuration of the Exchange organization

Symptoms

You installed an Agent for Exchange;
You configure a backup plan and choose Microsoft Exchange Information Store in Data to back up;
The process fails with the error message:
Code: 5,965,077(0x005B0515)

LineInfo: 0x43308C0AE1189F4;

Module: arx_agent_vs_38573

Message: A generic error of Microsoft Exchange Item Provider.

Code: 5,963,806(0x005B001E)

LineInfo: 0xE45D4302DE4B8928;

Module: arx_agent_vs_38573

Message: Failed to browse Microsoft Exchange Server.

Code: 5,963,782(0x005B0006)

LineInfo: 0x9F4D875A39EF5AB8;

Module: arx_agent_vs_38573

Message: Cannot connect to Microsoft Exchange Server.

Code: 20,250,646(0x01350016)

LineInfo: 0x8D165E86FB8195FF;

Module: exchange_management_vsa64_38573

Message: The Exchange management operation has failed.

Code: 5,964,835(0x005B0423)

LineInfo: 0xACF6DC4C960B8E2A;

Module: exchange_management_vsa64_38573

Message: The Exchange management operation has failed

Code: 5,964,861(0x005B043D)

LineInfo: 0x2A578575733B3128;

Module: exchange_management_vsa64_38573

Message: An error has occurred while getting the configuration of the Exchange organization.

Code: 5,964,777(0x005B03E9)

LineInfo: 0x8DE328702E57F908;

Module: exchange_management_vsa64_38573

Message: A generic COM error of the PowerShell adapter.

Code: 5,964,778(0x005B03EA)

LineInfo: 0x8DE328702E57F393;

Module: exchange_management_vsa64_38573

Message: PowerShell error details: Couldn't find the Enterprise Organization container.

at Microsoft.Exchange.Configuration.Tasks.Task.ThrowTerminatingError(Exception exception, ErrorCategory category, Object target)

at Microsoft.Exchange.Configuration.Tasks.Task.ProcessUnhandledException(Exception e)

at Microsoft.Exchange.Configuration.Tasks.Task.BeginProcessing()

at System.Management.Automation.Cmdlet.DoBeginProcessing()

at System.Management.Automation.CommandProcessorBase.DoBegin()

Cause

There is a problem with the Active Directory configuration related to Microsoft Exchange. Microsoft Exchange System Objects container does not exist or it is invalid.

Solution

Please run Microsoft Exchange Best Practices Analyzer tool on the Exchange server machine.

This tool should be installed by default. If it is absent in the Exchange installation, you can download it from the Miscrosoft website: Microsoft Exchange Best Practices Analyzer.

Exchange Best Practices Analyzer shows the message: "No Exchange organization container was found in the domain".

Please contact Microsoft support to resolve the problem and refer to this article for additional information.

Knowledge Base

47175: Acronis Backup Advanced 11.7/11.5 for Exchange: Cannot Select Items to Back Up with "An error has occurred while getting the configuration of the Exchange organization"

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Introduction

Symptoms

Cause

Solution