47153: Acronis Backup 11.7/11.5: Restore of Linux Machines Fails with "Product configuration cannot be found"

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Applies to: 

Last update: 30-04-2021

Install Acronis Bootable Media Builder

Symptoms

  1. You have Acronis Management Server and Linux machines with Management Agents installed.
  2. You create a Recovery task for a Linux agent.
  3. You start recovery and confirm reboot requsted per a User interaction required message.
  4. Recovery fails with error:
    Error code: 3
    Module: 207
    LineInfo: f082bb5d7b87c7ab
    Fields:  $module : disk_bundle_lxa64_pic_38350
    Message: Product configuration cannot be found.

Cause

Acronis bootable components are not installed on the machine, therefore the machine cannot boot into Acronis environment.

Solution

As workaround install Acronis Bootable media builder along with the Management agent on the Linux machine or perform recovery under bootable media.