47147: Acronis Backup Advanced 11.7/11.5 for Exchange: "An HTTP error has occurred while accessing the EWS server. HTTP status code: 507. Response message: Insufficient Storage"

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The Exchange 2013 server is not configured for receiving large items through Exchange Web Services (EWS)

Symptoms

  1. You are performing a granular recovery to an Exchange 2013 server;
  2. Some items with large attachments are skipped during the recovery;
  3. The event log contains the following error message:

    --------------------
    Error code: 2822
    Module: 91
    LineInfo: 3b81d2186fbe1881
    Fields:  $module : arx_agent_fork_vs_38751
    Message: An HTTP error has occurred while accessing the EWS server. HTTP status code: 507. Response message: Insufficient Storage.
    --------------------

Cause

The Exchange 2013 server is not configured for receiving large items through Exchange Web Services (EWS)

Solution

  1. Increase the message size limits:

    Open the Exchange Management Shell (EMS) and enter the following:

    Set-TransportConfig -MaxReceiveSize 100MB -MaxSendSize 100MB

    Get-SendConnector | Set-SendConnector -MaxMessageSize 100MB

    Get-ReceiveConnector | Set-ReceiveConnector -MaxMessageSize 100MB

  2. Increase the maximum accepted content length:

    Navigate to C:\Program Files\Microsoft\Exchange Server\v15\ClientAccess\exchweb\ews

    Open the file Web.Config in a text editor.

    Go to the end of the file and increase the "maxAllowedContentLength" value to "104857600"

    Save the changes.

  3. In some cases it is necessary to increase the maximum received message size in WCF settings:

    Navigate to C:\Program Files\Microsoft\Exchange Server\v15\ClientAccess\exchweb\ews

    Open the file Web.Config in a text editor.

    Find all XML tags starting with maxReceivedMessageSize=

    Change the existing values to maxReceivedMessageSize="104857600"

    Save the changes.

    Open Command Prompt and type in: cd %windir%\system32\inetsrv

    Type: appcmd.exe set config "Default Web Site/ews" -section:requestFiltering -requestLimits.maxAllowedContentLength:104857600

    Restart IIS (Run iisreset in Command Prompt).

    Restart the Microsoft Exchange Transport service.

 

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