47138: Acronis Snap Deploy: Deployment Fails with "License server unavailable"

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Operating Systems: 

    Run repair installation, make sure connection between Agents and License server is stable

    This article applies to:

    • Acronis Snap Deploy 4

    Symptoms

    You attempt the deployment, it fails with error similar to: “Failed to check license – License server unavailable".

    Cause

    1. Connection error
    2. Software malfunctioning

    Solution

    Please connect directly to the machine where Acronis License server is installed. In most cases it will be installed along with Acronis Snap Deploy OS Deploy Server.

    Make sure the License Server is accessible locally: if the OS Deploy Server and Management Console are installed on the same system as the License server, start the Console and go to “Licenses”, check if you can remove free licenses and add them back (have a text file with licenses ready to add them back).

    If the License Server is not accessible locally, please go to “Software malfunctioning” section.

    If the License server is available and can be managed locally proceed to the "Connection error" section.

    1. Software malfunctioning.

    Please go to Windows Control panel and start “Program and Features”. Check if “Acronis Snap Deploy License Server” is listed under installed software.

    Start Acronis Backup installation file and choose “Install Acronis Snap Deploy” option.

    If the Acronis License Server is NOT listed in “Program and Features”: choose “Modify” and make sure that the License Server is marked for installation in the next Window. Proceed with installation and reboot the machine at the end.

    If the Acronis License Server IS listed in “Program and Features”: choose “Repair”. Proceed with repair and reboot the machine at the end. Please note that if you run installation of the new version (for example, if you have downloaded a newer version from the Acronis web site) “Repair” option is not available. You may run “Update” instead, but be advised, that it is recommended to update all components installed.

    If installation or repair does not help to resolve the issue, please collect Acronis system report and contact Acronis Customer Central.

    2. Connection error.

    After you've made sure the local connection to the License server is successful, you should look for a connection issue.

    Make sure there is a secure connection between Acronis Snap Deploy Agent and License server. On the Agent machine check if it has correct IP, DNS and Gateway are correct (consult with your network administrator, if necessary).

    If those are correct, check whether the Agent can be pinged from machine with Acronis License Server (usually installed along with the Acronis OS Snap Deploy Server).

    If these steps did not help to resolve the issue, please get PCAP (Wireshark) utility: start it on the Snap Deploy Server and reproduce the issue. Collect Acronis system report after reproducing the problem.

    With Wireshark log and System report contact Acronis Customer Central.

     

    More information

    For more information on License Server functionality visit Web Help.

     

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