47098: Acronis Snap Deploy: Deployment Fails with "License not found"

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Operating Systems:

    Make sure you have sufficient free licenses, adjust deployment settings.

    This article applies to:

    • Acronis Snap Deploy 5
    • Acronis Snap Deploy 4

    Symptoms

    1. You start a deployment using Acronis Snap Deploy.
    2. Deployment fails with error "License not found".

    Cause

    Most probably there are not enough free licenses of the specified type on Acronis License Server.

    Solution

    Add free licenses to Acronis License Server so that there are enough licenses for all machines being deployed.

    You can also change licensing options for deployment in deployment settings: select Action -> Configure default settings -> Licensing:

    • if you have both machine licenses and deployment licenses, you can set to use a license of different type automatically in case you run out of licenses of one type.
    • if Acronis License Server if out of Workstation licenses during deployment, you can choose to use Server licenses instead automatically.

    More information

    If you have checked there are enough free licenses available on the License server but the deployment still fails, please collect system information from the machine where License server is installed: Help > Collect system information.

    If the License server is installed on the machine different to Snap Deploy Server, collect System information from that machine as well.

    Please contact Acronis Customer Central with this information.

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