47004: Acronis Cyber Protect Home Office, Acronis True Image: Troubleshooting System Clean-up Issues

    Last update: 22-08-2022

    This article cover errors and failures cases with System clean-up in Acronis Cyber Protect Home Office (formerly Acronis True Image). It provides information about steps necessary for investigation. Always make sure you are facing the issues with the latest build of the product (if it is possible).

    System clean-up issues may happen under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and Process Monitor. Please complete prerequisites step before proceeding to Collect information step.


    Before anything else, be aware that these operations can lead to data loss! To avoid any possible data loss, please take all necessary precautions and follow these simple rules:

    1. Test your disk to make sure it is fully functional and does not contain bad sectors or file system errors. We recommend to create a full backup of the drive first (save the backup in a safe place, e.g. another hard disk, network share or removable media).
    2. Do not perform any disk/volume operations while running other software that has low-level disk access. Close these programs before running Acronis Cyber Protect Home Office (formerly Acronis True Image).

    Collect information

    The following information is required to troubleshoot the issue. 

    More information

    If System Cleanup hangs or appears to make no progress for a long time, try excluding cleanup of Hard Disk Free Space, as this operation may take a long time.